Case Study
When something needs to change.
Sustained pressure doesn’t always show up the same way. It might appear as burnout, friction, conduct issues or a drop in performance. Our client wanted a way to spot what was really going on early, and provide the right support before it became a formal problem.
They made coaching available to their people at two levels. Employees could access focused coaching clinics when they needed help getting unstuck or dealing with a particular challenge. Where Cari® identified a deeper need, six sessions of NeuChem® coaching provided more sustained support. Regular reviews of the data showed what was changing and the impact coaching was having.
“after the first session, I was blown away, and the whole process was completely life changing.
”
Rob, Senior Leader
"The anger thing. That's just gone."
"I picked up the nearest thing, a stapler, and threw it across the room!" Rob looked down and shook his head, "I don't know why I did it."
Rob was a senior employee, and the organisation felt he had an anger problem. He didn't seem able to control his temper, and the outbursts were getting to the point that the organisation was concerned that they would have to take serious disciplinary action. Instead, they decided to try performance management with Cari.
"Well, it knocked be back a bit, I'll admit. I looked at my [Cari] results with my coach, and …" he took in a deep breath, and took a moment, "they were really accurate to the point of being a bit … unnerving! I remember saying, when [coach] asked me, 'does this feel true for you?' saying, you have no idea [how true]!"
Rob completed 6 sessions of NeuChem coaching. He said, "after the first session, I was blown away, and the whole process was completely life changing. We never once spoke about my 'anger issue' – I forgot all about it – because [the impact upon me of the coaching approach] was like something changed inside and I didn't even feel it happen.
"Before I had even finished the coaching sessions I had found a decent place to live, chucked out the old furniture – it was making me feel worthless – and got a whole new apartment. I started to exercise again – haven't done that for years – only walking everyday, and I'm going to build up to running. I've stopped going to the pub and drinking every night. Just see my mates once a week, and keep sensible. Oh, and I decided to trade in the steak for going vegan for a month. And this is all important, because I just know now that I had no respect for myself, and no respect for other people. But mainly none for myself. The anger thing – that's just gone. Of course I get cross, but just like, a normal amount! Not this out of control Hulk!"
He paused for a moment, and looked across the desk, and picked up a photo of his parents to show me, "These are my folks, I told.." his voice broke and he had to take a breath, "I told them, what I felt, and I said thank you. They've done so much for me." He had almost died as a child, and had never really appreciated what had happened to him, and the impact upon all the family until the coaching, "It was really emotional for us all. It was a big thing… Now I've even got a photo of the old devils on my desk! But it reminds me of how I'm still here".
