When people complain about the coffee they may be saying much more….

I often work with businesses who have carried out staff surveys and who are carefully implementing the outcome’s the recommendations. Sometimes these can fall by the wayside, though, when they do not appear to be creating the huge rush of appreciation and motivation that is expected from the employees! They ask me “why isn’t this

We think we are making rational decisions. We think we are – but are we?

I had a fascinating day to day brushing up my skills (thank you Emma Lloyd) and this resulted in some long conversations about the importance of values and limiting decisions. This made me think about how much organisations neglect these issues in regard to their own employees. If you think about it, a business is