ProjectGroup coaching, board of City Council.
Challenge
As part of the Tri-Borough leadership programme, Westminster City Council's management and leadership community needed practical tools to build personal resilience and operational performance — equipping leaders not just to manage day-to-day pressures but to be self-sustaining under genuine strain.
Inclusions
Bitesize NeuChem® leadership workshops delivered to the management and leadership community. Coaching in personal resilience techniques designed to be immediately applicable in each delegate's specific service area. A central focus on personal health and emotional wellbeing as the foundation for operational performance — putting on your own oxygen mask first, before helping others.
Results
The strength of this grounding became clear on 22 March 2017, when a terror attack took place close to the council's offices while delegates were mid-session. With no information about colleagues' safety and unable to return to their building, delegates were able to draw on the techniques they'd already been coached in to move from fear and threat into a state of empowerment, and to remain self-sustaining in the aftermath. It was a real-time demonstration that the resilience the programme had been building held under genuinely unscripted, high-stakes conditions.
Testimonials
This definitely has had an impact and I feel I have changed how I think… It has worked for me, and I would recommend.